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Multi-directional water jets grip vertical walls and scrub laterally along the tile line.
Dual Active Brushes
Front and rear brushes lift algae and scum rings across 50-ft inground pools.
Fine + Ultra-Fine Top Basket
Includes interchangeable rough-leaf mesh and ultra-fine silt pleated panels.
Weekly Smart Timer
Runs automatic 2-hour cleanings daily, every 2nd day, or every 3rd day.
60-Ft Swivel Cable
Helps prevent cord tangles across full-size residential pools.
Nimble ~18-Lb Frame
Drains water rapidly out the bottom vents when lifted.
The Bottom Line
Where the Dolphin Active 20 Fits
Best For
Inground pools up to 50 ft needing PowerStream™ waterline scrubbing, dual brushes, Weekly Timer, and fine + ultra-fine filtration.
What We’d Buy
A proven 50-ft waterline cleaner. The S200 shares its core cleaning platform, while the Explorer E30 adds Wi-Fi control.
A Proven Midrange Cleaning Platform
The Dolphin Active 20 combines dual active brushes, PowerStream™ waterline scrubbing, a Weekly Timer, and fine plus ultra-fine filters. The Dolphin S200 offers the closest online match, the Explorer E30 Wi-Fi adds app scheduling, and the Dolphin Quantum steps up to a larger single basket.
The Dolphin Active 20 is a corded robotic pool cleaner from Maytronics, rated for in-ground pools up to 50 ft long. It cleans the floor, walls & waterline on a 2-hour default cycle, using 2 brushes, with a rated suction of 4,000 GPH.
Filtration is a fine filter kit with top access, and an ultra-fine filter kit is included in the box. It has a weekly timer, and there is no app control. The cable has an anti-tangle swivel. The robot weighs 18.3 lb and carries a 2-year Maytronics warranty.
Specifications
Dolphin Active 20 Specs
Product Attributes
Maximum Pool Length
50 ft
Cleaning Coverage
Floor, Walls and Waterline
Default Cycle Time
2 hours
Warranty
2 years
Delay Feature
No
Weekly Timer
Yes
Mobile Application
No
Anti Tangling Swivel
Yes
Additional Filter in the Box
Ultra-Fine Filter Kit
Filter Type
Fine Filter Kit
Cleaning
Filter Access
Top Access
Full Filter Indicator
No
Waterline Scrubbing
Yes
Enhanced Cleaning Cycles
No
Active Brush
Yes
Number of Brushes
2
Brush Type
Standard Brush
Suction Rate
4,000 GPH
Connectivity & Automation
Automation Mode
Yes
Pool Attributes
Pool Shape
Rectangular, Round, Free Shape, Kidney
Pool Classification
In Ground
Size & Dimension
Package Dimensions
22.1x17.7x12.4 in
Robot Weight
18.3 lb
Net Height
11.6 in
Net Length
17.8 in
Net Width
15.7 in
Other
Remote Control
No
Specifications as published by Maytronics for product no. 99996203-USW (UPC 724131497934).
FAQ, Manuals & Parts
Dolphin Active 20 FAQ & Owner Support
Frequently asked questions
Straight answers on parts, ownership, and the closest models you can order today.
Is the Dolphin Active 20 the same as the Dolphin S200?
Yes—both share Maytronics' 50-ft dual-brush PowerStream™ waterline-scrubbing platform with Weekly Timer and dual filtration sets. Buying our Dolphin S200 ($999) saves ~$190 off the Active 20's $1,189 dealer list price.
Which replacement power supply fits the Active 20?
Congratulations on your new Dolphin! We are so happy to have you as a part of the family!
After you have unpacked the robot and removed all the plastic wrapping it's time to start!
Preparing your Dolphin for use:
Step 1: Preparing
If your Dolphin has white climbing rings, make sure to remove the plastic wrap on the rings before starting the first cycle.
Make sure that the power supply unit is placed at least 12ft (3.5m) from the edge of the pool and in the shade if possible. Our power supplies are splash-proof, but not waterproof.
Caution: We do not recommend using an extension cord.
Release the minimum length of blue cable necessary to ensure that the robot will cover the entire pool. You can measure the amount of cable needed by measuring the longest part of the pool. Leave the excess cable rolled up outside the pool.
Connect the blue cable to the power supply, align the plug on the connector with the notch on the power supply plug, and then turn clockwise until secure.
Plug the power supply into a power outlet, but don't turn it on just yet!
Place the Dolphin in the water in the middle of the longest part of the pool.
Step 2: Launching
Getting started!
Place the Dolphin in the pool and let it sink to the bottom. In the case of brushes with foam rings, or foam brushes, press the brushes into the water until they are completely soaked.
Step 3: Starting
You can now start your Dolphin robot using the ON/OFF button on your power supply.
Here is some additional information on how to use your Dolphin:
Our Dolphin robots are designed to maintain the cleanliness of your pool once you have done your initial spring cleaning, activated the pool filtration, chemically balancing the pool, and removing major debris using your pool net.
Our Dolphin robots can be equipped with fine spring filters that remove large debris (leaves, grass, twigs) and/or ultra-fine filters that can clean small particles (like sand or dust). We recommend using the spring filters for initial spring cleaning.
Make sure to never pull your Dolphin robot by the cable when it is in operation.
At the end of each cycle, the Dolphin robot automatically turns off. If you stop the robot before the end of the cycle, (for example, because the filter is full), the unit will start the cleaning cycle from the beginning once it's turned on again.
If you want to know more about your robot features, we advise you to refer to the user manual of your robot.
You will need to indicate the model of your Dolphin or its serial number.
How do I properly store my Dolphin?
After each cleaning cycle, for optimal maintenance, we recommend removing the Dolphin from the pool and storing the robot and the power supply away from direct sunlight, excessive heat, or cold to prevent accelerated wear and tear.
Store the Dolphin robot in a shaded spot on the Dolphin caddy and wrap the cable carefully to prevent any kinks.
The power supply unit should be used in a covered, shaded area protected from the outdoor elements, including rain, heat, and cold. We recommend mounting the power supply on the Dolphin caddy or placing it on a higher surface away from the edge of the pool. The power supply unit should be positioned at least 12 ft from the pool.
If you are putting your Dolphin away for the season, for offseason storage, we recommend storing the Dolphin on the caddy and in a protected and well-ventilated area that is between the temperature 41°-113°F.
Keep the robot and power supply a reasonable distance from pool chemicals, as strong chemical fumes can be corrosive over time.
My Dolphin came with fine filters. Are there finer filters available for my Dolphin?
Multilayer filter with pre-filter (30 microns)
Your Dolphin robot comes with fine spring filters (100 microns) that remove large debris including leaves and twigs.
Depending on your model, it also consists of another set of ultra-fine filters (50 microns) that clean small particles like sand, dirt, and algae.
The fine spring filters should be used for the initial opening season cleaning and if you have large debris in your pool. The ultra-fine filters should be used if you have mainly small debris and algae in your pool.
Click here to refer to the user manual to verify which filters come with your robot and for illustrations on how to replace the filter panels.
It is important to maintain balanced pool chemicals since imbalanced chemicals can affect the Dolphin robot's efficiency. It can also cause premature wear and tear to the robot's components.
For example, if there is not enough chlorine, small algae deposits can clog the Dolphin filters and limit the motor's power. If the pH levels in the pool are higher than recommended, the robot will not climb the walls.
After doing a chemical shock/flocculant treatment it is important to wait 24 hours before putting the robot back in the pool.
Using the robot in the chemical and temperature levels outside of the following ranges can affect the proper function of the robot and can cause premature wear and tear.
These are the recommended chemical and temperature levels:
43-95°F (below 59°F climbing performance may be affected)
Our Dolphin robots can also be used in saltwater pools!
For optimal use and maintenance, the salinity levels should not exceed 5,000 P.P.M. We recommend rinsing the robot with tap water after each cycle to avoid buildup.
How long can I leave my Dolphin in the pool?
After each cycle, we recommend taking your Dolphin robot out of the pool to empty and clean the filters. Store the robot and power supply in a dry place, away from direct sunlight when not in use. Use the power supply in a shaded, covered area, away from water and direct sunlight.
We also recommend regularly rinsing the Dolphin with clear, tap water to prevent buildup on the robot.
For Dolphin robots with a weekly timer option or Eco Mode, the robot can remain in your pool's water for the entire week; however, you will need to clean the filter at the end of the weekly cycle.
Additional recommendations:
If you leave your robot in the pool for the weekly timer, make sure the chemicals are balanced (see here for more information).
For safety purposes, remove the robot from the pool before swimming.
MyDolphin™ is an easy-to-use app for remotely controlling your pool cleaning robot using Bluetooth®.
Depending on the model, you can activate different cleaning programs, the weekly timer and/or manual control.
To find out which features are included with your robot model, we advise you to refer to the user manual here.
The MyDolphin™ app will work if the following parameters are met:
On most mobile devices running iOS 7 or higher and Android 4.3 or higher
If the power of your 3G or 4G network connection is at least 60%, i.e. 2 bars out of the 3 available
When Bluetooth® and GPS are activated on your phone
Preparing your Dolphin robot for connection
Connect the Dolphin robot to the power supply and the power supply to an electrical outlet.
Press the On / Off button on the power supply.
Connecting your Dolphin robot to your smart device
Download and launch the MyDolphin™ app.
Make sure the smart device is within 3 feet of the robot's power supply.
Once launched, the application will search via Bluetooth® and display the serial number of your robot.
Click on the Dolphin serial number that appears on the screen.
Sign up by entering your email address and creating a password.
Then your smartphone will complete the Bluetooth® pairing sequence.
Wait a few moments because this operation can take up to 2 minutes depending on the signal strength of your 3G / 4G network.
If you have connected before and are experiencing connection issues, please click here.
Still need assistance? Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our AI agent — 'Phin'!
How does my Dolphin scan and move around the pool?
Our Dolphin robots use the CleverClean algorithm, built on timing, to navigate the pool.
The robot is programmed to clean the pool floor areas and if it includes a climbing feature, to clean the walls and/or waterline. Robots with a wall and waterline cleaning feature are programmed to clean the walls and waterline every 4-6 minutes.
Once the robot is turned on, it will start cleaning in the direction it is facing at that moment in the pool. The robot can clean with the pool filter pump working.
Enter your robot’s serial number: Type the serial number into the first field. If you need help locating it, click the “i” icon next to “Where do I find my robot’s serial number?”.
Select your previous pool-cleaning method, then click Continue.
Enter your personal information:
As you begin typing your country or state, a dropdown menu will appear. Select the correct option from the list.
Click Continue to move forward.
Rebate/Promotion Code Section:
If you have a rebate or promotion code, enter it in the first field.
If you do not have a code, leave the field blank and continue by selecting your purchase date.
You may also add the store name, address, and ZIP code.
Upload your proof of purchase by selecting “Upload Your Receipt.” Accepted proof of purchase includes:
Preferred: Original receipt or original invoice (must show purchase date, product, and price).
If the original receipt cannot be located:
- A credit card statement or bank statement is acceptable.
- Only the date, merchant/product, and amount should be visible.
- Personal information must be hidden or removed.
Agree to the Terms & Conditions, then click Continue.
Review your information and click Submit to complete the registration.
To check your Dolphin’s warranty length, visit your model’s product page here. (Warranty lengths vary per model and region.)
Click here to watch a video on how to register your robot and submit a rebate request!
Does your Dolphin need to be repaired? Click here to use our self-service tool to complete a warranty claim (RMA/Return Merchandise Authorization) to repair your Dolphin or to replace the power supply.
What are the voltage requirements for the Dolphin power supply unit?
The Dolphin requires a standard 120V outlet for power. We recommend using a GFCI-protected outlet.
Most Maytronics Dolphin pool cleaners are highly energy-efficient, using approximately less than 1 amp of electricity (approximately 100–180 watts) during operation.
How do I remove my Dolphin from the pool?
Before removing the robot from the pool, turn the power supply off and unplug the black cable from the socket.
Pull gently on the blue floating cable, to raise the Dolphin up to the edge of the pool. Then grasp the handle and remove it from the pool, letting the water drain from the robot slightly before pulling it out completely.
If you need assistance removing the robot from the pool, a retrieval hook is available for purchase. The hook attaches to a standard pool pole, allowing you to safely and easily lift the robot out of the water. Click here to purchase
Do not yank the blue cable roughly to pull the Dolphin out, as this can damage it.
You can place your robot on the edge of the pool to allow the water to drain easily.
Where can I purchase a Dolphin?
You can purchase a Dolphin robot pool cleaner through a variety of local dealers or trusted online retailers. Whether you prefer to shop in person or online, we’ve got options to suit your preference. Click here to find a local Dolphin dealer near you.
We frequently run promotions on our website, so signing up for our newsletter is a great way to make sure you don't miss out!
As for local dealer promotions, please note that discounts and promotional offers are determined independently by each seller. We recommend contacting your local dealer directly for current offers and seasonal sales.
Want to stay in the loop? You can sign up for our newsletter to receive updates on promotions, product updates, and tips—just scroll to the bottom of the webpage to Join Our Newsletter and subscribe.
Not sure which model is right for your pool? Try our Help Me Choose tool—it’s a quick and easy way to find the perfect Dolphin for your pool’s size, shape, and features.
Does my Dolphin come with cleaning modes?
Some of our Dolphin models come with cleaning modes, and some don't. To see if your specific Dolphin robot model has cleaning modes and which ones, click here to verify in the user manual.
If the cleaning modes feature is included with your robot, there are cleaning modes with different cycle durations that vary between Dolphin models. This is indicated in the user manual of your robot model or product page of your robot.
Depending on the model of your Dolphin and if cleaning modes are included, you can choose the cleaning mode and cycle duration on the MyDolphin/MyDolphin Plus App.
Still need assistance? Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our AI agent — 'Phin'!
Troubleshooting the Dolphin Active 20
Maytronics' own fixes for the problems owners report most, followed by the symptom table from the user manual.
MyDolphin Bluetooth Connectivity Guide
MyDolphin™ is an easy-to-use app for remotely controlling your pool cleaning robot using Bluetooth®.
Depending on the model, you can activate different cleaning programs, the weekly timer and/or manual control.
To find out which features are included with your robot model, we advise you to refer to the user manual here.
The MyDolphin™ app will work if the following parameters are met:
On most mobile devices running iOS 7 or higher and Android 4.3 or higher
If the power of your 3G or 4G network connection is at least 60%, i.e. 2 bars out of the 3 available
When Bluetooth® and GPS are activated on your phone
Preparing your Dolphin robot for connection
Connect the Dolphin robot to the power supply and the power supply to an electrical outlet.
Press the On / Off button on the power supply.
Connecting your Dolphin robot to your smart device
Download and launch the MyDolphin™ app.
Make sure the smart device is within 3 feet of the robot's power supply.
Once launched, the application will search via Bluetooth® and display the serial number of your robot.
Click on the Dolphin serial number that appears on the screen.
Sign up by entering your email address and creating a password.
Then your smartphone will complete the Bluetooth® pairing sequence.
Wait a few moments because this operation can take up to 2 minutes depending on the signal strength of your 3G / 4G network.
If you have connected before and are experiencing connection issues, please click here.
Still need assistance? Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our AI agent — 'Phin'!
My Dolphin does not complete a cycle / Red light on the Power Supply
Click here to use our easy-to-use self-service tool to troubleshoot your robot and complete a warranty claim for repair or power supply replacement.
If the robot was purchased through a local dealer, please verify if they provide repair services.
If your Dolphin robotic pool cleaner starts the cycle but does not complete or stops shortly after, or the Power Supply shows a red light (this means there is an error with the robot), follow these troubleshooting steps to try and resolve the issue:
Note: Before turning the robot on, it must be submerged in at least three feet of water.
4. Check the PowerStream (Selected Models only) (click here for steps)
If your robot model has a Power Stream mobility system (located on top of the Impeller), please check the plastic cover around the motor unit and the grilles on the sides of your model for visible debris and remove the debris.
Want to talk to a real person? Our Customer Care Team is here for you—just give us a call at 1-888-365-7446 / 1-855-634-8572! The Customer Care hours are Monday-Friday 8:00 am-5:00 pm EST
My Dolphin doesn't climb the walls or move sideways on walls
Click here to watch our Dolphin Tips video for step-by-step troubleshooting!
The robot should be used in water temperatures of 6°C - 35°C for optimal results. A low pool temperature can significantly hinder the robot's ability to climb. The water temperature should be maintained at a level higher than 15°C.
Checking Chemical Levels
Next, verify that the pool chemicals are within the recommended range. If the pH levels are too high or too low, this can affect the robot's climbing ability.
Additionally, if your robot has a fast mode or "Floor Only" mode, (only for models compatible with the MyDolphin/MyDolphin™ Plus app or with the power supply unit) verify that these modes have not been set.
Inspecting the Filters
It is imperative to check the filters. If you are using the Ultra-Fine (paper) filter, it should appear white. If the filter is brown or green, clean it with a garden hose set to the highest pressure. If the filter does not return to a white state– it is likely due to be replaced.
If you are using the Ultra-Fine filters, operate the robot with the Net Filters instead. If the robot is able to climb, this serves as an indication that the Ultra-Fine filters require replacement.
Debris in the Impeller
Make sure there is no debris obstructing the impeller. For instructions on how to clean your impeller, click here.
First, unplug the power supply from the outlet. Use a Phillips screwdriver, not a power drill.
If you notice debris trapped in the impeller, open it, remove the debris, and reassemble the impeller.
Does your robot have an adjustable handle? (Click Here)
Make sure the handle is aligned diagonally to help the robot climb.
For slow waterline cleaning (covers less surface area, but cleans more intensively): Put one end of the handle in the second/third slot, and the other end of the handle in the second/third slot (pictured above on the left side)
For fast waterline cleaning (covers more surface area, but cleans less intensively): Put one end of the handle in the first slot, and the other end of the handle in the fourth slot (pictured above on the right side)
Sufficient Cable Length
Ensure the robot has sufficient cable to allow it to climb the wall – the cable can pull the robot back if there is not enough of it.
To determine if you have the appropriate amount of cable in the pool, measure the cable length that matches your pool's longest dimension.
It is important to remember not to use an excessive length of cable to avoid tangling issues.
Brush Type
It’s important to use the correct brush based on your Dolphin model, the surface type and slopes of your pool.
PVC brushes are standard and work well for most pool floors.
Combined brushes (PVC with foam climbing rings) help the robot climb and grip better—if your robot has climbing rings, don’t remove them! They’re essential for performance and should be replaced when worn.
Wonder Brush is the ideal choice for ultra-smooth or slippery surfaces like stainless steel or polished mosaic tile.
If your robot struggles to climb walls or stay attached to the pool surface, switching to a combined brush might help.
If the robot is not cleaning the pool as it used to or is missing spots, we recommend verifying the following parameters.
Check that the chemical levels meet the following parameters:
Alkalinity: 80-120 ppm
pH: 7.2-7.6
Calcium Hardness: 150-250 ppm
Chlorine: 1.0-3.0 ppm
Cyanuric Acid: 30-50 ppm
Algaecide: 30-50 ppm
It is essential to maintain these levels for the best cleaning results and to preserve the robot's longevity.
The weather, our body chemistry, and additional factors can affect the chemical levels in the pool, therefore we recommend checking the chemical levels regularly. Click here to shop our pool chemicals
Check that the water temperature is between 43° - 95° Fahrenheit.
If your robot struggles to climb, ensure the pool temperature is higher than 59°F, as low temperatures can make it difficult for the robot to climb.
If there is a specific area in your pool that the robot is missing, we recommend putting the robot in that area from the start of the cycle.
If the robot is getting stuck in the deep end of the pool, it may be possible to upgrade the back brush on your robot to a Combined Brush or Wonder Brush. Please contact us here to verify if this solution will be suitable for your robot model.
What kind of debris is in the pool?
Depending on the type of debris there is in the pool, will help determine which filter type is most suitable for use.
If the debris is large debris such as tree foliage, we recommend using our fine (net) filters.
If the debris is sticky, algae-like debris, we recommend inquiring with your pool technician for further analysis and action.
If you complete a chemical shock, wait at least 24 hours after the treatment, before placing the robot back in the pool and verify that the chemical levels have returned to normal.
If there is a large amount of debris in the pool, we recommend running multiple cycles in a row and cleaning the filter after each cycle.
How does the robot filter look? Is it quite full? Could it be clogged?
We recommend using fine filter panels for large debris such as leaves and bugs, and ultra-fine filter panels for tiny debris such as dust, dirt, and sand.
Verify that the filters are not clogged and that the robot is free from debris, as clogged filters can interfere with the suction process and prevent the robot from picking up debris effectively.
First, unplug the power supply from the outlet. Use a Phillips screwdriver, not a power drill.
If you notice debris trapped in the impeller, open it, remove the debris, and reassemble the impeller.
Check your filter's non-return valve–the opening at the bottom of the filter–or the little black pouch attached to it and make sure it is free of debris.
Rapid drain flap
If applicable to your robot, make sure that the rubber rapid drain flap on the back of the robot is securely installed.
Why isn't the robot cleaning the debris on the steps/ledge/tanning shelf?
It is important to note that our robots are not designed to clean steps, stairs, or ledges. We recommend brushing the debris from the steps onto to the floor of the pool so that the robot can clean the debris.
Our robots require submersion in at least 35” of water to function properly.
If there is debris in the seam of a steep slope, we recommend brushing the debris from the seam onto a flat surface so that the robot will be able to reach the debris.
Important tips!
Make sure to put enough blue cable in the water to allow the cleaner to reach all areas in the pool.
It is important to make sure that the robot has a cable long enough to allow full coverage of your pool. You can measure the distance between the two farthest corners of the pool to get an understanding of the amount of blue cable needed. If your pool's length is over 30', make sure to use a robot with a cable length of 60'.
It is important to make sure that your robot's brush type is compatible with your pool coating.
If your pool has a PVC, concrete tile, concrete, or gunite coating, it is most compatible with a robot that comes with a PVC brush.
If your pool has a PVC, rough ceramics, fiberglass, or mosaic coating, it is most compatible with a robot that comes with a Combined brush (nylon should be removed before use).
If your pool has a smooth ceramic, stainless steel, or glass coating, it is most compatible with a robot that comes with a Wonder brush.
Special Considerations for Ultra-Fine Filters
It is important to note that if you are using ultra-fine filters, even if they appear to be clean, they may still be obstructed by tiny particles such as sand and dust. A useful tip is to observe the color of the filter:
If the ultra-fine filters do not wash out white anymore, this is a clear sign that they are indeed clogged, and we recommend replacing them.
Once your filters are clean, your robot will be able to clean more effectively.
Washing Bag Filters and Cartridge Panels
For bag filters, they can be washed in a washing machine at a temperature of 30 degrees Celsius, and it is advisable to let them air dry.
As for the filter cartridge panels, these can be cleaned in a dishwasher set to 30 degrees Celsius.
Click here to read more about the differences in the filter types.
Still need assistance? Click the blue chat icon in the bottom-right corner of your screen to start a conversation with our AI agent — 'Phin'!
My Power Supply Unit does not work properly
Click here to use our easy-to-use self-service tool to troubleshoot your robot and issue a warranty claim for a repair or power supply!
If the robot was purchased through a local dealer, please verify if they provide repair services.
Want to talk to a real person? Our Customer Care Team is here for you—just give us a call at 1-888-365-7446 / 1-855-634-8572! Between Monday-Friday 8:00 am-5:00 pm EST
Click here to watch our Dolphin Tips video for step-by-step troubleshooting!
If your Power Supply stops working, trips the GFCI outlet, or does not turn on at all, follow these troubleshooting steps to help diagnose and resolve the issue:
Step 1: Check the Power Source
Let's ensure that the issue is not originating from your home outlet. Try plugging the power supply into a different verified, working outlet or by disconnecting any extension cord that may be in use.
If the power supply still does not turn on, we can move on to the next step.
Step 2: Inspect the Blue and Black Cables
Examine the blue cable and the black power supply cord for any visible signs of damage, such as cuts, kinks, or frays.
If you find any cable damage, the cable should be replaced. Submit a warranty claim or visit your nearest dealer if you purchased from a local dealer.
If both cables appear to be in satisfactory condition and free from any damage, proceed to the next step.
Step 3: Determine the Source of the Issue
Now let's identify whether the problem lies with the Dolphin's Motor, the Cable(s), or the Power Supply itself. To do this:
Disconnect the blue cable from the Power Supply Unit.
Plug the Power Supply Unit into a functioning electrical outlet.
Now, turn on the Power Supply Unit without reconnecting the blue cable.
Step 4: Does the Power Supply Unit turn on and stay on?
After following the previous steps, does the Power Supply Unit turn on and stay on?
Click here, if it does!
If the Power Supply turns and stays on, the issue is not with the Power Supply. There may be an issue with the Dolphin's cable or motor unit.
An authorized Dolphin technician should analyze and repair the robot. Click here to submit a repair request or contact your local dealer (if you purchased the robot from a local dealer).
Click here, if the power supply doesn't turn on, or turns off immediately, or has stopped working altogether
It seems there is an issue with the Power Supply. Click here to create a warranty claim for a replacement power supply with our easy-to-use self-service tool!
Contact your local dealer if you purchased the robot from a local dealer for a replacement Power Supply Unit.
Power supply not connecting to Wi-Fi? Click here to read more.
Symptom
Possible reason
What to do
The power-supply or its switch led are not working.
• No voltage in the power socket in the wall. • The power supply is not switched ON. • The power cable is not well connected into the power supply inlet.
• Check that there is voltage in the power socket in the wall. • Check that the power supply is plugged in and turned ON. • Check that the power cable is securely connected all the way into the power supply. • Turn the power supply off. Wait 30 seconds then turn it back on.
The Pool Cleaner does not move.
• The floating cable is not well connected into the power supply outlet. • An obstacle blocks the impeller, tracks or wheels.
• Check that the floating cable is securely connected all the way into the power supply. • Unplug the power supply. Open the impeller cover and check that nothing is trapped in the impeller. Verify that nothing blocks the tracks or wheels.
The Pool Cleaner is moving in circles.
• Clogged filter basket. • Debris stuck in the impeller-house or impeller-cover. • Power supply incorrectly positioned. • Algae or pool water is out of Spec.
• Clean the filter basket. • Remove debris stuck in the impeller-house or impeller-cover (drawings 7.2.1 & 7.2.2). • Place power supply in a position so that the Pool Cleaner can freely reach all the pool area. • Correct pool and water conditions.
The Pool Cleaner does not turn or moves in one direction only.
• Debris stuck in the impeller-house or impeller-cover.
• Remove debris stuck in the impeller-house or impeller-cover (drawings 7.2.1 & 7.2.2).
The Pool Cleaner moves but does not clean the pool.
• Clogged filter basket. • Debris stuck in the impeller-house or impeller-cover.
• Clean the filter basket. • Remove debris stuck in the impeller-house or impeller-cover (drawings 7.2.1 & 7.2.2).
The Pool Cleaner cleans only part of the pool.
• Power supply incorrectly positioned. • Not enough floating cable is released for the correct operation of the Pool Cleaner.
• Place the power supply in a position so that the Pool Cleaner can freely reach all the pool area. • Check that there is enough slack in the floating cable for the Pool Cleaner to reach all of the pool. • Clean the filter basket.
The floating cable has kinks.
• Clogged filter basket. • Debris stuck in the impeller-house or impeller-cover.
• Clean the filter basket. • Remove debris stuck in the impeller-house or impeller-cover. (drawings 7.2.1 & 7.2.2). • To remove the kinks, stretch the floating cable out completely and let it sit for at least a day in the sun.
The Pool Cleaner doesn’t climb the walls.
• Clogged filter basket. • Algae on walls. • Unsuitable pH level. • Debris stuck in the impeller-house or impeller-cover.
• Clean the filter basket. • Check the level of the chemicals of the water. Improper levels may allow the growth of algae making the walls slippery. If so, adjust the levels and scrub the walls. • Remove debris stuck in the impeller-house or impeller-cover (drawings 7.2.1 & 7.2.2).
From the Dolphin Active 20 user manual's troubleshooting table.
This model next to the three ProLine™, Max-Series™ and Clear™ robots closest to its price. Use the dropdowns to put any robot in a column: every Dolphin line, the Clear™ Series, and the other brands we carry.
